Terms and Conditions

1. Definitions

Platform

The furnizo.ro website and related services operated by IXIR SOFTWARE SOLUTIONS SRL under the Furnizo brand.

Buyer

A natural or legal person using a Furnizo account to place orders.

Supplier

A verified company that manages its own store on the platform.

Order

A purchase request sent to a single supplier through the platform checkout.

Sale contract

The agreement between buyer and supplier for the ordered products; Furnizo is not a party to that contract as seller.

2. Role of Furnizo

Furnizo is a B2B/wholesale marketplace. We provide the infrastructure for buyers to discover stores and products and place orders with suppliers. Furnizo:

• provides the marketplace, search and public store/product pages;
• reviews store applications before a store can go public;
• tracks order statuses on the platform;
• administers commission amounts owed by suppliers to Furnizo;
• administers the cashback programme for eligible orders;
• calculates account health indicators based on order outcomes;
• provides support via the ticket system and published contact channels.

3. User account

You need a Furnizo account to place an order. You are responsible for keeping your login credentials confidential and for the accuracy of delivery and billing data.

You may buy as an individual or as a company. Company billing details are completed in the account or at checkout.

Opening a store is done from the same Furnizo account type via the “Open a store” flow; there is no separate account type only for selling.

4. Orders and contract formation

You may add products from several suppliers to the same cart, but each order is completed separately for a single supplier.

1. You place the order — it is sent to the supplier.
2. The supplier reviews and confirms the order (or cancels it, where allowed by the platform flow).
3. The sale contract is concluded between you and the supplier when the supplier confirms the order.

5. Prices, payment and invoicing

Prices are shown per sales unit (for example piece, set, pack, carton), together with package contents and, where available, the per-unit price.

Payment methods are set by each supplier. Payment is made directly to the supplier using the methods they enable (for example cash on delivery or bank transfer). Furnizo is not a payment processor for marketplace orders and does not transfer order money from buyer to supplier.

The invoice to the buyer is issued by the supplier. Furnizo commission is a service relationship between Furnizo and the supplier and is not part of the payment you make to the supplier.

6. Delivery

Each supplier sets the countries they ship to, couriers, delivery cost, any discounts, free-shipping threshold and minimum order value. Applicable terms are shown before you place the order.

The supplier prepares the parcel, chooses the courier, enters the tracking/AWB number and marks the order as shipped. Furnizo displays this information in your account; it does not operate its own AWB issuance service on behalf of the supplier.

7. Cancellations and returns

Each store’s return policy is configured by the supplier (within the structure offered by the platform) and is shown on the store page and at checkout.

Furnizo does not handle the parcel return operationally. For cancellation or return, you communicate with the supplier. The supplier may mark the order as cancelled or returned in the stages allowed by the platform flow. Restoring stock after cancellation/return is handled by the supplier.

8. Furnizo cashback

For eligible orders, Furnizo may grant cashback according to the programme rules and the rate configured on the platform at the time of the order. Cashback first appears as pending and becomes available after the order is marked as delivered.

Available balance may be used on a later order, within the limit allowed for that order. The limit is calculated on the value of eligible products (after any payment-method discount); shipping cost is not included in the cashback base.

If an order is cancelled or returned, related cashback may be cancelled or adjusted under the programme rules. You can see balance details in the Cashback section of your account.

9. Supplier obligations

Suppliers are responsible for the products they sell, the accuracy of published information, stock, invoicing, delivery (including tracking/AWB) and handling cancellations/returns in relation to the buyer.

The contractual relationship between Furnizo and the supplier (including commissions and platform contracts) is separate from the sale contract between buyer and supplier.

10. Personal data

We process personal data according to the Privacy Policy and the GDPR page. The supplier receives the data needed to fulfil the order they manage.

11. Changes to the terms

We may update these terms. The version in force and the date from which it applies are shown at the start of the document. Continued use of the platform after an update may constitute acceptance of the new terms, to the extent permitted by law.

12. Contact

Platform operator: IXIR SOFTWARE SOLUTIONS SRL, CUI 46828398, Trade Register No. J2022018094406.

Email: office@furnizo.ro · Phone: +40 729 195 894 · Contact page.