Returns & Cancellations
Manage returns safely on Furnizo — directly with the supplier you purchased from.
How do returns work on Furnizo?
Furnizo is a marketplace platform connecting buyers and suppliers. Return requests are handled directly by the supplier from whom the product was purchased. Furnizo is not a contractual party in the return process and does not intervene in commercial disputes.
Return policy
The information below applies to transactions on Furnizo. For each order, the supplier is responsible for handling the request within the law and their commercial policy.
Legal entities & sole traders (PFA)
Legal entities and PFAs do not automatically benefit from the 14-day withdrawal right for consumers. B2B relations are treated as contracts between businesses; disputes are resolved between the parties or in court under commercial law. Consumer protection authorities do not intervene in contracts between two legal entities.
Consumers (individuals)
Consumers may request returns under Romanian GEO 34/2014, within 14 calendar days of receiving the goods, without giving a reason and without penalties. The only costs borne by the client are return shipping expenses, as required by law.
Product condition
Returned products must be in good condition, with intact labels and no obvious signs of use (wear, stains, odour, makeup marks, etc.). The supplier may refuse the return if these conditions are not met.
Exchanges
Exchanges are subject to available stock. The value of replacement products must be equal to or greater than the returned items. Downgrading to a lower-value product with a partial refund is not accepted; choose an equivalent-value product or a full refund instead.
Descriptions, colours & sizes
Suppliers strive to present products accurately. Colour may vary slightly depending on your screen; minor shade differences are not grounds for return. Sizes on the product page are indicative; minor differences from packaging cannot be attributed to the platform.
Refunds & benefits
Refunds are usually processed within up to 7 business days after acceptance, by bank transfer under GEO 34/2014. Initial delivery costs are not refunded unless the law requires otherwise. Order benefits (discounts, cashback, promotions) may be reversed if return conditions are no longer met.
Vouchers & promotional prizes
Voucher prizes or products won in promotional campaigns organised by the platform or suppliers may be excluded from returns under each campaign’s rules.
How to submit a request
Complete the form below or track an existing request with your return number. Clearly state whether you want a return, exchange, refund or order cancellation. The supplier will contact you for logistics.
Online return form
Fill in your order details. You will receive a reference number for tracking.
Track request
Enter your return number and the phone or email used when submitting.